Qualtrics XM
Qualtrics XM (Experience Management) is the enterprise-grade platform for measuring and acting on customer, employee, product, and brand experience data.
Layer: Customer Success & Support
46 posts — Tools for managing post-sale customer relationships, health scores, renewals, support tickets, and CS workflows.
Gorgias
Gorgias is the e-commerce helpdesk purpose-built for Shopify, Magento, and BigCommerce merchants. Unlike generalist helpdesks, Gorgias surfaces the full order
Zendesk
Zendesk is the market-leading customer service platform, used by over 100,000 organizations to manage support tickets, live chat, voice,
Wootric
In-app and email NPS, CSAT, and CES surveys for SaaS companies.
UserGuiding
No-code user onboarding and product adoption platform.
User.com
All-in-one marketing automation, CRM, and support platform.
Sprig
In-product user research platform for continuous product insights.
Rocketlane
Customer onboarding and professional services automation platform.
Refiner
In-product survey platform for SaaS companies.
Recapped
Mutual action plan and deal room platform for B2B sales teams.
Quantum Metric
Continuous product design platform with behavioral analytics and session replay.
Nicereply
Customer satisfaction surveys for support teams — CSAT, NPS, and CES.
NICE CXone
Enterprise cloud contact center platform for exceptional customer experiences.
Mopinion
All-in-one user feedback platform for digital channels.
LiveAgent
All-in-one helpdesk software with live chat, ticketing, and call centre built into one platform.
Kommunicate
AI-powered customer support chatbot platform combining automation with live agent handoff.
Hotjar Feedback
Website feedback and behaviour analytics — heatmaps, session recordings, and on-page surveys.
Help Scout
Customer support platform that feels like email — shared inbox, knowledge base, and live chat.
GetFeedback
Customer experience survey platform with Salesforce integration for closing the feedback loop.
Freshdesk
Cloud-based helpdesk and customer support platform trusted by 60,000+ businesses globally.
EverAfter
B2B customer hub platform for collaborative onboarding, QBRs, and success plan management.
Dovetail
Customer research and insights platform — centralise user interviews, feedback, and research findings.
CustomerSure
Customer feedback platform focused on actionable NPS, CSAT, and CES surveys that drive retention.
Custify
Customer success platform purpose-built for SaaS — health scores, playbooks, and churn prevention.
