Hotjar Feedback
Website feedback and behaviour analytics — heatmaps, session recordings, and on-page surveys.
Layer: Customer Success & Support
54 posts — Tools for managing post-sale customer relationships, health scores, renewals, support tickets, and CS workflows.
Help Scout
Customer support platform that feels like email — shared inbox, knowledge base, and live chat.
GetFeedback
Customer experience survey platform with Salesforce integration for closing the feedback loop.
Freshdesk
Cloud-based helpdesk and customer support platform trusted by 60,000+ businesses globally.
EverAfter
B2B customer hub platform for collaborative onboarding, QBRs, and success plan management.
Dovetail
Customer research and insights platform — centralise user interviews, feedback, and research findings.
CustomerSure
Customer feedback platform focused on actionable NPS, CSAT, and CES surveys that drive retention.
Custify
Customer success platform purpose-built for SaaS — health scores, playbooks, and churn prevention.
Arrows
Customer onboarding plans that live inside HubSpot — collaborative, trackable, and automated.
Akita
Customer success platform that unifies product, billing, and CRM data into actionable health scores.
Intercom
Customer messaging platform — support, engage, and convert with AI-powered chat and messaging.
Medallia
Enterprise experience management — capture, analyse, and act on feedback across every touchpoint.
UserTesting
Human insight platform — video recordings of real users experiencing your product.
UserVoice
Product feedback management — capture, prioritise, and act on customer feature requests at scale.
AskNicely
Real-time NPS and customer feedback platform — measure, route, and act on feedback instantly.
Canny
Customer feedback management — capture, organise, and act on product requests.
Pendo
Product analytics and in-app guidance — understand and influence how users engage with your product.
SurveyMonkey
The world's most popular survey platform — collect feedback from customers, prospects, and employees.
Catalyst
Modern, Salesforce-native customer success platform built for CS-led growth.
ClientSuccess
Customer success software focused on reducing churn and growing account relationships.
Koala
PLG sales intelligence — identify which users and accounts are ready to buy.
Delighted
The fastest way to gather and act on NPS, CSAT, and CES feedback.
Qualtrics XM
Enterprise experience management — customer, employee, product, and brand insights.
Typeform
Conversational forms and surveys that people actually enjoy completing.
