Customer Success

Gorgias

Gorgias is the e-commerce helpdesk purpose-built for Shopify, Magento, and BigCommerce merchants. Unlike generalist helpdesks, Gorgias surfaces the full order

Layer: Customer Success & Support Function: CS Ops Motion: Marketing-led / Inbound

Zendesk

Zendesk is the market-leading customer service platform, used by over 100,000 organizations to manage support tickets, live chat, voice,

Layer: Customer Success & Support Function: CS Ops Function: RevOps

Wootric

In-app and email NPS, CSAT, and CES surveys for SaaS companies.

Customer Feedback Customer Success Layer: Customer Success & Support

UserGuiding

No-code user onboarding and product adoption platform.

User Experience Customer Success Layer: Product & Usage Analytics

User.com

All-in-one marketing automation, CRM, and support platform.

Marketing Automation Customer Success Layer: Marketing Automation & Journeys

Rocketlane

Customer onboarding and professional services automation platform.

Customer Success Project Management Layer: Workflow Orchestration & Integration

Recapped

Mutual action plan and deal room platform for B2B sales teams.

Sales Enablement Customer Success Layer: Sales Engagement & Dialers

Quantum Metric

Continuous product design platform with behavioral analytics and session replay.

Customer Success Web Analytics Layer: Product & Usage Analytics

Nicereply

Customer satisfaction surveys for support teams — CSAT, NPS, and CES.

Customer Success Customer Feedback Layer: Customer Success & Support

NICE CXone

Enterprise cloud contact center platform for exceptional customer experiences.

Customer Success Sales Dialers & Telephony Motion: Sales-led

Mopinion

All-in-one user feedback platform for digital channels.

Customer Success Customer Feedback Layer: Customer Success & Support

LiveAgent

All-in-one helpdesk software with live chat, ticketing, and call centre built into one platform.

Customer Success Layer: Customer Success & Support Function: CS Ops

Kommunicate

AI-powered customer support chatbot platform combining automation with live agent handoff.

Customer Success Layer: Customer Success & Support Function: CS Ops

Help Scout

Customer support platform that feels like email — shared inbox, knowledge base, and live chat.

Customer Success Layer: Customer Success & Support Function: CS Ops

Freshdesk

Cloud-based helpdesk and customer support platform trusted by 60,000+ businesses globally.

Customer Success Layer: Customer Success & Support Function: CS Ops

EverAfter

B2B customer hub platform for collaborative onboarding, QBRs, and success plan management.

Customer Success Layer: Customer Success & Support Function: CS Ops

Custify

Customer success platform purpose-built for SaaS — health scores, playbooks, and churn prevention.

Customer Success Layer: Customer Success & Support Function: CS Ops

Arrows

Customer onboarding plans that live inside HubSpot — collaborative, trackable, and automated.

Customer Success Layer: Customer Success & Support Function: CS Ops

Akita

Customer success platform that unifies product, billing, and CRM data into actionable health scores.

Customer Success Layer: Customer Success & Support Function: CS Ops

Intercom

Customer messaging platform — support, engage, and convert with AI-powered chat and messaging.

Communication and Collaboration Customer Success Layer: Workflow Orchestration & Integration

Medallia

Enterprise experience management — capture, analyse, and act on feedback across every touchpoint.

Customer Feedback Customer Success Layer: Customer Success & Support

AskNicely

Real-time NPS and customer feedback platform — measure, route, and act on feedback instantly.

Customer Feedback Customer Success Layer: Customer Success & Support

Catalyst

Modern, Salesforce-native customer success platform built for CS-led growth.

Customer Success Layer: Customer Success & Support Function: CS Ops

ClientSuccess

Customer success software focused on reducing churn and growing account relationships.

Customer Success Layer: Customer Success & Support Function: CS Ops