Crisp is a multi-channel customer messaging platform that consolidates live chat, email, WhatsApp, Instagram, Facebook Messenger, and in-app messaging into a single shared inbox. It targets small and mid-market businesses that want unified customer communication without enterprise pricing.
Product Overview
Crisp's shared inbox model means support and sales teams see all customer conversations across channels in one place — no context switching between WhatsApp and email tabs. The platform includes a no-code chatbot builder for automated qualification and support deflection, a CRM for tracking contact history, and a knowledge base for self-service. For RevOps use cases, Crisp's chat-to-lead flow captures visitor contact details in the CRM, triggers qualification chatbots, and routes hot leads to sales reps. The platform's LiveTranslation feature enables support across languages without multilingual staff. Crisp's pricing model — free for basic use, with modest per-seat pricing for premium features — makes it one of the most accessible multi-channel messaging platforms for growing teams.
Key Features
- Shared Inbox: Unified inbox for all channels — live chat, email, WhatsApp, Instagram, Facebook Messenger — with full conversation history.
- No-Code Chatbot Builder: Build chatbots for lead qualification, support deflection, and routing — no coding required.
- CRM Integration: Built-in contact CRM tracks all interactions, allowing teams to see full customer history alongside conversations.
- Knowledge Base: Self-service knowledge base integrated with chat — surfaced to users automatically during conversations.
- LiveTranslation: Real-time message translation enabling support teams to handle conversations in languages they don't speak.
Best For
Small and mid-market teams that want multi-channel customer messaging (chat, email, social) in one affordable shared inbox without enterprise complexity.
Pricing
Free plan available. Pro from $25/month (4 seats). Unlimited from $95/month.
Key Integrations
Slack, WordPress, Shopify, HubSpot, Salesforce, WhatsApp, Instagram, Facebook Messenger, Zapier, Segment
Pros
- Genuinely affordable multi-channel messaging — generous free tier
- Shared inbox consolidation eliminates channel-switching for support teams
- LiveTranslation enables multilingual support without hiring multilingual agents
- Knowledge base self-service reduces ticket volume when well configured
Cons
- Less mature automation and AI than enterprise platforms like Intercom
- Chatbot builder is functional but limited compared to dedicated bot platforms
- Reporting lacks the depth needed for larger support operations
RevOps Jobs-to-Be-Done
- Multi-Channel Customer Messaging Hub — Centralize live chat, email, Messenger, and Twitter DMs into a single shared inbox for the full customer support and sales team. KPI: Reduce average first response time by 50% by unifying all customer messaging channels in one shared inbox
- Sales Chat and Lead Qualification — Engage website visitors with live chat and chatbot workflows to qualify leads and book meetings directly from the chat. KPI: Convert 3x more website visitors to qualified leads with proactive chat triggers and automated qualification flows
- Customer Knowledge Base and Self-Service — Build a customer-facing knowledge base connected to the chat widget so visitors can find answers before contacting support. KPI: Deflect 30% of support tickets with self-service knowledge base integrated into the chat experience
How It Fits Your Stack
Primary system of record: Standalone or connects to CRM
Key integrations: Salesforce, HubSpot, Slack, Shopify, WordPress, Zapier, WhatsApp
Data flows: Website widget captures visitor conversations; all channels routed to shared inbox; contact data synced to CRM; chatbot handles routing and FAQs
Security & Compliance
- SSO / SAML: SAML 2.0
- RBAC / permissions: Yes
- Audit logs: Yes
- Certifications: GDPR compliant
- Data residency: EU (French company)
Implementation & Ownership
- Time to first value: 1–2 days
- Implementation complexity: Low — widget installation and channel connections
- Typical owners: Customer Support Manager, Sales Manager, Product Manager
French company; strong value at affordable price vs Intercom; all-in-one messaging hub for SMBs
Proof & Buyer Signals
Ratings: G2: 4.5/5 (200+ reviews)
What buyers praise:
- Best value multi-channel inbox
- Easy setup and good UI
- WhatsApp integration works well
Common complaints:
- Less automation depth than Intercom
- CRM integrations less robust than enterprise tools
Often Compared With
- Tidio — Tidio focuses on e-commerce with Shopify-native AI chatbot; Crisp provides a broader multi-channel messaging hub across all business types
- LiveChat — LiveChat has a more polished enterprise chat experience; Crisp combines more channels at a lower price point for SMBs
- Freshchat — Freshchat is part of the Freshworks suite with deeper CRM integration; Crisp is standalone but covers more messaging channels affordably
