Function: CS Ops

Arrows

Customer onboarding plans that live inside HubSpot — collaborative, trackable, and automated.

Customer Success Layer: Customer Success & Support Function: CS Ops

Akita

Customer success platform that unifies product, billing, and CRM data into actionable health scores.

Customer Success Layer: Customer Success & Support Function: CS Ops

Intercom

Customer messaging platform — support, engage, and convert with AI-powered chat and messaging.

Communication and Collaboration Customer Success Layer: Workflow Orchestration & Integration

Medallia

Enterprise experience management — capture, analyse, and act on feedback across every touchpoint.

Customer Feedback Customer Success Layer: Customer Success & Support

UserTesting

Human insight platform — video recordings of real users experiencing your product.

User Experience Customer Feedback Layer: Product & Usage Analytics

UserVoice

Product feedback management — capture, prioritise, and act on customer feature requests at scale.

Customer Feedback Layer: Customer Success & Support Function: CS Ops

AskNicely

Real-time NPS and customer feedback platform — measure, route, and act on feedback instantly.

Customer Feedback Customer Success Layer: Customer Success & Support

Canny

Customer feedback management — capture, organise, and act on product requests.

Customer Feedback Layer: Customer Success & Support Function: CS Ops

Pendo

Product analytics and in-app guidance — understand and influence how users engage with your product.

Customer Feedback User Experience Layer: Product & Usage Analytics

SurveyMonkey

The world's most popular survey platform — collect feedback from customers, prospects, and employees.

Customer Feedback Layer: Customer Success & Support Function: CS Ops

Catalyst

Modern, Salesforce-native customer success platform built for CS-led growth.

Customer Success Layer: Customer Success & Support Function: CS Ops

ClientSuccess

Customer success software focused on reducing churn and growing account relationships.

Customer Success Layer: Customer Success & Support Function: CS Ops

Koala

PLG sales intelligence — identify which users and accounts are ready to buy.

Lead Generation Account-Based Marketing Customer Success

Delighted

The fastest way to gather and act on NPS, CSAT, and CES feedback.

Customer Feedback Layer: Customer Success & Support Function: CS Ops

Qualtrics XM

Enterprise experience management — customer, employee, product, and brand insights.

Customer Feedback Layer: Customer Success & Support Function: CS Ops

Typeform

Conversational forms and surveys that people actually enjoy completing.

Customer Feedback Layer: Customer Success & Support Function: CS Ops

Totango

Composable customer success for enterprise SaaS.

Customer Success Layer: Customer Success & Support Function: CS Ops

Planhat

Customer platform for revenue and success operations.

Customer Success Layer: Customer Success & Support Function: CS Ops

Vitally

The modern customer success platform for B2B SaaS.

Customer Success Layer: Customer Success & Support Function: CS Ops

ChurnZero

Real-time customer success platform focused on reducing churn.

Customer Success Layer: Customer Success & Support Function: CS Ops

Gainsight

The leading customer success platform for enterprise SaaS.

Customer Success Layer: Customer Success & Support Function: CS Ops

HubSpot

The all-in-one CRM platform for marketing, sales, and customer success.

Customer Relationship Management Marketing Automation Sales Automation