Convin is an AI-powered conversation intelligence platform that records, transcribes, and analyses sales and customer support calls to surface coaching insights, track talk patterns, and identify deal risks. It targets B2B sales and contact centre teams that want to improve rep performance through data-driven coaching rather than subjective observation.
Product Overview
Convin's AI analyses recorded conversations against a defined set of criteria — call structure, competitor mentions, objection handling, next-step commitment, talk-to-listen ratio — and scores each call automatically. Managers receive a prioritised list of calls needing review rather than randomly sampling, and can add timestamped comments directly on the transcript for precise coaching. The platform also surfaces aggregate trends: which objections are most common, which topics correlate with won deals, how different reps handle pricing discussions. For contact centres, Convin adds QA automation — scoring 100% of calls against a compliance and quality rubric rather than sampling 5%. The platform competes with Gong and Chorus at the enterprise end, positioning as a more affordable entry point for mid-market teams.
Key Features
- Automatic Call Recording & Transcription: Records all sales and support calls with high-accuracy transcription across English and multiple regional languages.
- AI Call Scoring: Scores calls automatically against defined criteria — talk ratio, objection handling, CTA completion — without manual review.
- Coaching Workflows: Managers receive prioritised coaching queues with timestamped comment tools for precise, evidence-based feedback.
- Deal Intelligence: Aggregate analysis of conversation topics correlated with won and lost deals — identifies winning patterns.
- Contact Centre QA Automation: Scores 100% of customer support calls against quality and compliance rubrics — replaces sampling-based QA.
Best For
Mid-market B2B sales teams and contact centres that want AI-powered call analysis and coaching at a more accessible price point than Gong or Chorus.
Pricing
From $50/user/month. Contact for enterprise pricing.
Key Integrations
Salesforce, HubSpot, Zoho CRM, Freshsales, Google Meet, Zoom, Microsoft Teams, Outreach, Pipedrive, Slack
Pros
- 100% call coverage replaces sampling — every conversation is analysed not just reviewed ones
- Multi-language transcription supports teams in non-English speaking markets
- Affordable pricing relative to Gong or Chorus for mid-market teams
- Contact centre QA automation reduces manual review burden significantly
Cons
- Less brand recognition and ecosystem maturity than Gong or Chorus
- Deal intelligence requires high call volume to surface statistically meaningful patterns
- Integration depth with enterprise CRMs is less mature than market leaders
RevOps Jobs-to-Be-Done
- AI Conversation Intelligence for Sales — Record, transcribe, and analyze every sales call with AI to surface coaching opportunities, deal risks, and winning behaviors. KPI: Reduce ramp time for new reps by 30% through AI-driven coaching insights from every sales conversation
- Agent Performance Quality Assurance — Use AI to automatically score every customer-facing call against quality rubrics without manual QA listening. KPI: Achieve 100% call QA coverage vs 3–5% with human reviewers, identifying coaching gaps at scale
- Customer Insights from Call Analysis — Analyze patterns in customer conversations — common objections, product gaps, churn signals — to inform product and CS strategy. KPI: Surface actionable product feedback from 1,000+ calls in hours vs weeks of manual analysis
How It Fits Your Stack
Primary system of record: CRM (Salesforce, HubSpot) and telephony
Key integrations: Salesforce, HubSpot, Zoom, Dialpad, Freshcaller, Slack
Data flows: Calls recorded and transcribed; AI scores against QA rubrics; coaching insights delivered to managers; deal insights synced to CRM
Security & Compliance
- SSO / SAML: SAML 2.0
- RBAC / permissions: Yes
- Audit logs: Yes
- Certifications: SOC 2 Type II
- Data residency: US and India
Implementation & Ownership
- Time to first value: 1–2 weeks
- Implementation complexity: Low — telephony integration and CRM connection
- Typical owners: VP Sales, Sales Enablement, Customer Success Director
Strong traction in India and SEA markets alongside global deployments; good value vs US-origin conversation intelligence tools
Proof & Buyer Signals
Ratings: G2: 4.7/5 (200+ reviews)
What buyers praise:
- Strong AI call scoring accuracy
- Excellent value for money
- Good for high-volume call center contexts
Common complaints:
- Some UI polish lagging behind US-based tools
- Integration depth varies by telephony vendor
Often Compared With
- Jiminny — Jiminny focuses on team coaching and performance management; Convin provides deeper QA automation for high-volume contact center and sales teams
- People.ai — People.ai focuses on activity data capture and pipeline attribution; Convin focuses on conversation analysis and call coaching insights
- Revenue.io — Revenue.io provides real-time call guidance; Convin focuses on post-call AI scoring and quality assurance at scale
