UserGuiding is a no-code product adoption platform that enables SaaS companies to create interactive product tours, onboarding checklists, tooltips, and in-app announcements without developer involvement. It reduces time-to-value for new users and drives feature adoption among existing customers.
Product Overview
UserGuiding's visual editor lets customer success and product teams build and deploy in-product guidance overlays on any web application. Its analytics reveal which onboarding steps users complete or abandon, enabling teams to optimize the user journey. Segmentation capabilities let different user cohorts receive tailored onboarding experiences based on their role or plan.
Key Features
- Interactive Product Tours: Step-by-step guided tours that walk new users through key features and workflows.
- Onboarding Checklists: In-app checklists with completion tracking that guide users toward key activation milestones.
- Tooltips & Hotspots: Contextual tooltips and feature announcement hotspots for ongoing feature discovery.
- In-App Announcements: Modal and banner announcements for new feature launches, updates, and promotions.
- Segmentation & Targeting: Target onboarding flows to specific user segments based on role, plan, or custom attributes.
Best For
SaaS product and customer success teams that want to reduce time-to-value for new users and drive feature adoption without engineering involvement.
Pricing
Basic plan from $89/month. Professional from $389/month. Corporate and Enterprise plans available.
Key Integrations
Salesforce, HubSpot, Intercom, Segment, Amplitude, Mixpanel, Slack
Pros
- No-code editor makes product adoption accessible without developer resources
- Onboarding analytics reveal where users get stuck in activation flows
- Segmentation enables differentiated onboarding for different user types
Cons
- Limited customization for complex, highly branded onboarding experiences
- Analytics depth is less than dedicated product analytics tools
