ConnectAndSell is a managed dialling service that eliminates dead time in outbound calling by navigating voicemail, hold queues, and gatekeepers on the rep's behalf — connecting the rep to the phone only when a live human is on the line. It offers a fundamentally different model from standard diallers: human agents and AI assist with the dialling while sales reps wait for a live connection.
Product Overview
The ConnectAndSell model works as follows: the platform dials multiple numbers simultaneously on behalf of a rep, handles IVR navigation, detects live answers versus voicemail, and only bridges the rep's line when a live conversation is imminent. The result is dramatically more live conversations per hour than a rep could achieve manually — customers report 8-10x more conversations per day. The platform is sold as a managed service with dedicated support rather than a pure SaaS subscription, which positions it at a higher price point but with a stronger performance guarantee. It integrates with Salesforce and HubSpot for call logging and includes a Lightning Dialler for Salesforce users who want to run the service natively in the CRM.
Key Features
- Human-Assisted Dialling: Navigates IVR, hold queues, and gatekeepers so reps connect only when a live human is ready — no wasted dial time.
- Multi-Line Simultaneous Dialling: Dials multiple numbers at once to maximise the chance of a live connection without rep effort.
- Voicemail Drop: Leaves pre-recorded voicemail messages automatically when voicemail is detected — no manual voicemail recording per call.
- Salesforce Lightning Dialler: Native Salesforce integration for running ConnectAndSell sessions directly from within Salesforce CRM.
- Session Reporting: Tracks dials, connects, conversations, and outcomes per session — measures true conversation rate per rep.
Best For
High-volume outbound SDR and inside sales teams where conversation rate is the primary bottleneck and cost-per-conversation justifies the premium service model.
Pricing
Premium pricing — typically $1,000+/month per rep. Contact for custom quote.
Key Integrations
Salesforce, HubSpot, Outreach, Salesloft, Microsoft Dynamics, Zoho CRM, Pipedrive, SalesLoft, Gong, Chorus
Pros
- 8-10x more live conversations per rep per day versus manual or standard auto-dialling
- Human-assisted navigation handles IVR and gatekeepers that AI diallers struggle with
- Managed service model means platform performance is the vendor's problem, not yours
- Strong Salesforce integration for teams already operating in SFDC
Cons
- Premium pricing — one of the most expensive dialling solutions on the market
- Service model means less flexibility than self-serve SaaS tools
- Less suitable for low-volume, relationship-oriented sales where rep presence matters from first dial
RevOps Jobs-to-Be-Done
- Outsourced Human-Powered Dialing Service — ConnectAndSell uses a combination of human operators and technology to navigate phone trees and reach live prospects, connecting reps only when a human decision-maker picks up. KPI: 8–10 live conversations per hour vs. 1–2 with manual dialing through gatekeepers
- Pipeline Generation Through Lightning Sales Sessions — Run focused 2–3 hour outbound calling sessions where reps are in back-to-back live conversations without handling dialing, gatekeepers, or voicemails. KPI: A 3-hour session generates 8–12 qualified conversations for senior AEs
- Executive Sales Team Call Productivity — Enable senior sellers and AEs — who typically avoid high-volume dialing — to make outbound calls efficiently, since ConnectAndSell handles all the friction before the human conversation. KPI: C-suite sellers hold 5–6 peer-level prospect conversations per session vs. 1 unaided
How It Fits Your Stack
Primary system of record: Salesforce — ConnectAndSell has deep Salesforce integration for contact prioritization and call logging
Key integrations: Salesforce, HubSpot, Outreach, Salesloft
Data flows: CRM contact list → ConnectAndSell operators dial and navigate → live connection handed to rep → call logged to CRM automatically
Security & Compliance
- SSO / SAML: Salesforce SSO
- RBAC / permissions: Yes
- Audit logs: Yes
- Certifications: SOC 2 Type II
- Data residency: US
Implementation & Ownership
- Time to first value: 1–2 weeks — contract, onboarding, contact list preparation
- Implementation complexity: Medium
- Typical owners: VP Sales, Sales Development Manager, RevOps
Unique model — service + software combined; pricing is per-minute of connected talk time, so ROI depends heavily on contact list quality; best for teams with verified, targeted lists
Proof & Buyer Signals
Ratings: G2: 4.3/5 (130+ reviews); strong NPS among enterprise sales teams
What buyers praise:
- Dramatically more live conversations per hour
- Works well for senior sellers
- No gatekeeper friction
Common complaints:
- Premium pricing vs. software-only dialers
- Contact list quality critical for ROI
- Not suitable for volume-based SDR teams
Often Compared With
- Orum — Orum is pure software parallel dialing; ConnectAndSell uses human operators for gatekeeper navigation, making it more effective for reaching senior executives
- Nooks — Nooks is AI-powered parallel dialing for SDR teams; ConnectAndSell is a premium managed service better suited for AE and executive-level outbound
- PhoneBurner — PhoneBurner is a self-service power dialer; ConnectAndSell is a managed dialing service that handles operator functions a software tool cannot replicate
