Otter.ai is one of the most established AI transcription platforms, used by more than a million professionals to capture meeting notes, interview transcripts, and lecture recordings in real time. Its speaker identification, live transcription, and collaborative note-taking features make it a popular choice for cross-functional teams that need accurate records of conversations across any format.
Product Overview
Otter's Otter AI Chat feature allows users to ask questions about any meeting — 'What did we decide about the launch date?' — and get an instant answer from the transcript. OtterPilot joins Zoom, Teams, and Meet meetings automatically and takes notes in real time, visible to all participants during the call. For sales teams, Otter Sales can push notes and action items to Salesforce and flag key sales topics like pricing objections and competitor mentions.
Key Features
- Live Transcription: Real-time transcription visible to all meeting participants — with speaker identification and automatic punctuation.
- OtterPilot: AI agent that auto-joins meetings, takes notes in real time, and answers questions from other participants during the call.
- Otter AI Chat: Ask natural language questions about any meeting transcript and get instant answers from the conversation history.
- Automated Summaries: AI-generated summaries emailed to all participants after the meeting ends — with action items and key takeaways.
- Sales Intelligence: Flag sales-specific topics — pricing, objections, competitors, next steps — and sync to Salesforce automatically.
Best For
Business professionals, product teams, and sales organisations that need reliable real-time transcription across many meeting formats — including in-person conversations via mobile app.
Pricing
Basic: free (300 mins/month). Pro at $16.99/user/month; Business at $30/user/month; Enterprise custom.
Key Integrations
Zoom, Google Meet, Microsoft Teams, Salesforce, HubSpot, Slack, Notion, Zapier
Pros
- Real-time transcription visible during the meeting
- Works in-person via mobile app (not just video calls)
- OtterPilot auto-participation is a unique feature
- Strong mobile apps
Cons
- Transcription accuracy slightly below Fireflies for heavy accents
- Sales features less mature than Sybill or Gong
- Free plan very limited at 300 mins/month
