Delighted is a self-serve customer feedback platform from Qualtrics that makes it trivially easy to launch NPS, CSAT, and CES survey programmes. Teams can send their first survey in under 5 minutes — without the complexity or cost of enterprise feedback platforms — and get beautiful, actionable reports immediately.
Product Overview
Delighted's philosophy is radical simplicity: a single question, sent at the right moment, with automatic follow-up. Its email, SMS, and in-app delivery channels reach customers wherever they are, and the automated follow-up sequence asks detractors what went wrong and promoters for testimonials — closing the feedback loop without manual intervention. Autopilot scheduling sends surveys at configured intervals, ensuring a continuous stream of fresh signals without one-time campaign effort.
Key Features
- Multi-Metric Surveys: Send NPS, CSAT, CES, 5-star, smiley-face, or custom surveys — choose the metric that fits each touchpoint.
- Multi-Channel Delivery: Send surveys via email, SMS, in-app embed, web intercept, or Kiosk — meet customers where they are.
- Autopilot: Automated survey scheduling that sends to customers at configured intervals without manual campaign management.
- Trends & Alerts: Real-time dashboard showing score trends, response volume, and keyword sentiment — with Slack and email alerts.
- Testimonials: Automatically identify and request permission to use positive responses as public testimonials.
Best For
Customer success, product, and RevOps teams at SaaS companies that want a fast, no-frills NPS or CSAT programme without enterprise complexity or budget.
Pricing
Free plan (1 survey, 1,000 responses/month). Premium at $224/month; Premium Plus at $449/month; Enterprise custom. Annual discounts available.
Key Integrations
Salesforce, HubSpot, Slack, Intercom, Zapier, Segment, Klaviyo, Zendesk
Pros
- Live in 5 minutes — fastest setup in the category
- Autopilot removes ongoing manual effort
- Beautiful, clean reporting dashboard
- Testimonial collection is a unique feature
Cons
- Limited to feedback surveys — no broader experience management capabilities
- Reporting less deep than Qualtrics
- Per-response pricing can add up at high volume
