Totango is an enterprise customer success platform that uses a composable 'SuccessBLOC' architecture — pre-built use-case modules (onboarding, adoption, renewal) that can be activated independently. After merging with Catalyst, Totango now covers the full CS and RevOps spectrum.
Product Overview
Totango's SuccessBLOC model lets companies activate the exact customer success workflows they need without a lengthy implementation. Each BLOC is a pre-built combination of segments, health scores, and playbooks for a specific CS use case. The Catalyst acquisition brings front-line CSM workflow tools to the platform.
Key Features
- SuccessBLOCs: Pre-built, activatable modules for onboarding, adoption, renewal, and expansion.
- Spark AI: AI-generated health summaries, risk alerts, and recommended next actions.
- Segmentation Engine: Dynamic account segmentation using any combination of product and CRM data.
- Journey Orchestration: Multi-touch customer journeys spanning email, in-app, and CSM tasks.
- Portfolio Dashboard: Real-time view of ARR at risk, health distribution, and renewal pipeline.
Best For
Enterprise SaaS companies with complex, multi-product CS programmes that want modular, scalable customer success infrastructure.
Pricing
Custom enterprise pricing — contact Totango sales for a quote.
Key Integrations
Salesforce, HubSpot, Zendesk, JIRA, Slack, Mixpanel, Segment
Pros
- Composable architecture speeds up time-to-value
- Strong enterprise scalability
- Good AI features
Cons
- Complex for smaller teams
- Post-merger product integration still ongoing
- Premium pricing
