Toky is a cloud business phone system and call center software that provides VoIP calling, a smart dialer, call routing, IVR, and CRM integration for sales and customer support teams. Its affordable pricing and quick setup make it popular with SMBs that need professional phone capabilities without complex infrastructure.
Product Overview
Toky enables teams to make and receive calls from anywhere using local and toll-free numbers in 60+ countries. Its smart dialer accelerates outbound prospecting, while its IVR and routing features handle inbound support call flows. Automatic CRM logging ensures every interaction is captured without manual effort.
Key Features
- Cloud VoIP: Local and toll-free numbers in 60+ countries with unlimited calling on business plans.
- Smart Dialer: Automatically dials contacts from CRM lists for accelerated outbound calling.
- IVR & Call Routing: Interactive voice response and skills-based routing to the right agent or team.
- Call Recording: Records all calls with searchable transcripts for quality assurance and training.
- CRM Integration: Automatically logs calls and voicemails to Salesforce, HubSpot, Pipedrive, and Zoho.
Best For
SMBs and small sales or support teams that need an affordable cloud phone system with basic call center features and CRM integration.
Pricing
SMB plan from $20/agent/month. Business from $25/agent/month. Contact center plans available.
Key Integrations
Salesforce, HubSpot, Pipedrive, Zoho CRM, Freshdesk, Zendesk, Slack
Pros
- Affordable pricing for SMBs with international calling capabilities
- Quick setup with no hardware requirements
- Automatic CRM logging reduces manual call documentation
Cons
- Less feature-rich than enterprise calling platforms like Aircall or Dialpad
- Smaller marketplace and integration ecosystem
