RingCentral is the leading enterprise cloud communications platform, providing business phone, video meetings, team messaging, and contact centre capabilities in a unified UCaaS (Unified Communications as a Service) solution. It is the enterprise standard for organisations replacing legacy PBX systems with cloud-based communications that work across offices, remote workers, and mobile devices globally.
Product Overview
RingCentral MVP (Message, Video, Phone) serves as the unified communications backbone for tens of thousands of enterprises globally — providing cloud phone numbers in 40+ countries, HD video meetings, and team messaging in a single app that works identically on desktop, mobile, and desk phone hardware. For revenue operations teams, RingCentral's deep integrations with Salesforce and Microsoft Teams position it as the enterprise standard for organisations that need reliable, compliant, globally consistent telephony at scale. RingCentral Contact Centre extends the platform into full inbound/outbound contact centre capabilities with IVR, ACD routing, workforce management, and AI-powered quality monitoring — making it suitable for customer service, SDR, and renewal teams with sophisticated call routing requirements.
Key Features
- Cloud Phone System: Enterprise phone system with numbers in 40+ countries — replace legacy PBX with cloud-native telephony at global scale.
- Video Meetings: HD video meetings up to 200 participants with screen sharing, breakout rooms, and AI meeting summaries.
- Team Messaging: Persistent team chat with file sharing, task assignment, and app integrations — alongside calling and video in one app.
- RingCentral Contact Centre: Full inbound/outbound contact centre with intelligent routing, IVR, workforce management, and AI quality monitoring.
- Analytics & Reporting: Real-time and historical call analytics across the organisation — QoS monitoring, SLA tracking, and performance reporting.
Best For
Enterprises and mid-market organisations replacing legacy PBX with cloud communications — particularly those needing global phone coverage, compliance capabilities, and a unified phone + video + messaging platform.
Pricing
Core: $20/user/month. Advanced: $25/user/month. Ultra: $35/user/month. Contact Centre: custom.
Key Integrations
Salesforce, Microsoft Teams, Google Workspace, HubSpot, Zendesk, ServiceNow, Slack, Zapier, Dynamics 365, SAP
Pros
- Global phone coverage in 40+ countries — true enterprise telephony replacement
- Unified UCaaS — phone + video + messaging in one app reduces tool sprawl
- Enterprise compliance and security certifications for regulated industries
- Contact Centre module eliminates need for a separate CCaaS platform
Cons
- More expensive than Aircall or Dialpad for pure sales team use cases
- Feature complexity is significant — requires dedicated admin for large deployments
- Sales-specific features (power dialler, coaching) less advanced than dedicated sales diallers
