Olark is a live chat platform that helps businesses connect with website visitors in real time for sales and support conversations. Known for its simplicity and reliability, Olark provides a clean chat widget, automated greetings, and conversation analytics to help small and mid-market teams improve website conversion.
Product Overview
Olark keeps live chat simple and effective without unnecessary complexity. Its automated greeting rules target visitors by page, behavior, or referral source, while its searchable transcript archive gives teams a full record of every customer conversation. Integrations with CRM and helpdesk tools ensure chat data flows into existing workflows.
Key Features
- Automated Greetings: Trigger personalized chat greetings based on URL, time on page, cart value, or visitor source.
- Conversation Transcripts: Searchable archive of all chat conversations with tags, notes, and agent assignment.
- Visitor Insights: Real-time visitor information including page history, location, and referral source shown to agents during chat.
- Canned Responses: Pre-written response shortcuts for common questions to speed up agent response time.
- Chat Analytics: Volume, response time, and satisfaction metrics by agent and team.
Best For
Small to mid-market businesses that want a reliable, easy-to-configure live chat solution for sales and customer support without the overhead of a full contact center platform.
Pricing
Full feature plan at $29/agent/month (billed monthly) or $19/agent/month (billed annually). PowerUps add-ons available.
Key Integrations
Salesforce, HubSpot, Zendesk, Freshdesk, Google Analytics, Slack, Mailchimp
Pros
- Simple setup with a clean, highly customizable chat widget
- Transparent flat-rate pricing with no feature tiers
- Reliable platform with strong uptime history
Cons
- Limited chatbot and AI automation capabilities
- Not suitable for high-volume contact center operations
