Nextiva is a business communications platform that unifies VoIP phone, video conferencing, team messaging, and contact center capabilities in a single cloud-based solution. It also includes basic CRM and customer experience analytics, making it a hub for customer-facing teams.
Product Overview
Nextiva's platform is built around its NextOS architecture, which links customer communication channels with sales pipeline and service data. Teams can view a customer's entire interaction history — calls, texts, chats, and tickets — in a unified timeline, enabling more personalized and informed conversations.
Key Features
- Cloud VoIP: Reliable business phone system with unlimited calling, auto-attendant, call routing, and call recording.
- Contact Center: Inbound and outbound contact center with IVR, skills-based routing, and real-time agent dashboards.
- Unified Communications: Combines voice, video, messaging, and collaboration tools in a single platform for all business communications.
- Customer Journey Analytics: Tracks every customer interaction across channels and scores customer sentiment automatically.
- CRM Integration: Native CRM and integrations with Salesforce and HubSpot to link call data with contact and deal records.
Best For
SMB and mid-market businesses that want to consolidate phone, messaging, and contact center into a single cloud platform with integrated customer data.
Pricing
Essential plan from $20/user/month. Professional from $26/user/month. Enterprise and contact center pricing available.
Key Integrations
Salesforce, HubSpot, Microsoft Teams, Outlook, Google Workspace, Zendesk, ServiceNow
Pros
- All-in-one communications platform reduces vendor sprawl
- Strong customer journey analytics for service and sales teams
- Reliable uptime with a strong SLA and redundant infrastructure
Cons
- Higher cost than pure VoIP providers for teams that don't need the full platform
- Contact center features require higher-tier plans
