Fireflies.ai is an AI meeting assistant that automatically records and transcribes calls across every major video platform, then makes the entire conversation searchable. Its search-across-all-meetings capability is its key differentiator — allowing revenue teams to find any keyword spoken in any call, across any team member's recordings.
Product Overview
Fireflies connects to your calendar and auto-joins meetings as a participant called 'Fred'. After each call, it delivers a full transcript, AI-generated summary, action items, and sentiment analysis. Its AskFred feature allows teams to ask natural-language questions about any meeting — 'What did the prospect say about pricing?' — and get an instant answer. Fireflies also tracks custom topics and keywords (objections, competitor mentions, pricing discussions) across all calls for conversation intelligence at scale.
Key Features
- Universal Recording: Works across Zoom, Teams, Meet, Webex, Ringcentral, and phone calls — one tool for every channel.
- Full-Text Search: Search for any word or phrase spoken across every recorded meeting in your workspace.
- AskFred (AI Q&A): Ask natural language questions about any meeting and get instant, accurate answers from the transcript.
- Topic Tracking: Monitor custom topics — competitor mentions, objections, pricing, next steps — automatically across all calls.
- Conversation Intelligence: Talk-to-listen ratio, sentiment analysis, filler word tracking, and speaker analytics per call.
Best For
Revenue teams that need searchable archives of customer conversations, or managers wanting conversation intelligence across a large call volume without Gong's enterprise pricing.
Pricing
Free plan (800 mins/seat transcription/month). Pro at $18/seat/month; Business at $29/seat/month; Enterprise custom.
Key Integrations
Salesforce, HubSpot, Slack, Notion, Zapier, Zoom, Teams, Asana, Monday.com
Pros
- Cross-meeting search is a unique and powerful capability
- Widest platform support in the category
- AskFred AI Q&A saves significant replay time
- Generous free plan
Cons
- AI summaries less structured than Fathom
- CRM sync requires manual setup compared to Fathom
- Interface can feel cluttered with many features
