Dialpad is an AI-powered cloud communications platform that combines business phone calls, video meetings, SMS, and team messaging in a single workspace — with a proprietary real-time AI that transcribes calls, surfaces action items, and provides live coaching cues to sales reps. It is the most AI-native business communications platform in the market.
Product Overview
Dialpad's standout feature is its real-time AI layer: during every call, Dialpad AI transcribes the conversation live, identifies key moments (competitor mentions, pricing discussions, objections), surfaces relevant talking points and battle cards for the rep, and automatically generates a post-call summary with action items — all without any recording or transcription lag. This eliminates the need for a separate call intelligence tool like Gong or Chorus for teams whose primary use case is post-call summaries and live coaching. Dialpad's Ai Sales product adds a dialler, coaching scorecards, and playbook adherence tracking on top of the communications layer — giving sales managers a complete picture of team activity and conversation quality.
Key Features
- Real-Time AI Transcription: Live call transcription with speaker identification — no post-processing delay, available during the call itself.
- AI Post-Call Summaries: Automatic action items, key moments, and follow-up tasks generated immediately after every call — no manual note-taking.
- Live Coaching Cues: Surface battle cards, objection responses, and talking points during calls based on what is being discussed.
- Unified Communications: Calls, video meetings, SMS, and team messaging in one platform — replace multiple point solutions with one workspace.
- Dialpad Ai Sales: Built-in dialler with coaching scorecards, playbook adherence tracking, and rep performance analytics.
Best For
Sales and revenue teams that want AI-powered call intelligence built into their phone system — rather than adding a separate call recording tool — particularly those looking to consolidate communications and intelligence into one platform.
Pricing
Standard: $15/user/month. Pro: $25/user/month. Enterprise: custom. Ai Sales: from $60/user/month. Free trial available.
Key Integrations
Salesforce, HubSpot, Zendesk, Google Workspace, Microsoft 365, Slack, Outreach, Salesloft, Zapier, ServiceNow
Pros
- Real-time AI transcription and coaching is best-in-class among phone systems
- Unified comms replaces phone + video + messaging with one tool
- Post-call summaries save 10–15 minutes of admin per call
- More affordable than combining a phone system with a separate call intelligence tool
Cons
- Ai Sales add-on pricing makes it expensive vs. Aircall for pure dialling use cases
- Less deep call analytics than Gong or Chorus for full revenue intelligence programmes
- Video meeting quality lags Zoom for large team meetings
