Confluence is Atlassian's team wiki and knowledge management platform — the industry-standard tool for documenting processes, creating runbooks, maintaining technical documentation, and building the internal knowledge base that keeps distributed teams aligned. For RevOps teams, Confluence is the natural home for playbooks, systems documentation, onboarding guides, and the institutional knowledge that lives in people's heads rather than in operational tools.
Product Overview
Confluence's strength is its depth within the Atlassian ecosystem: Jira issues link to Confluence pages, product requirements documents connect to engineering tickets, and meeting notes reference the decision log that explains why a system was built a certain way. RevOps teams use Confluence to maintain the documentation layer that supports their tech stack — CRM field definitions, data dictionaries, integration architecture diagrams, QBR templates, and process playbooks. Confluence's template library covers hundreds of use cases out of the box, from sprint retrospectives to business requirements documents. Confluence Cloud's Atlassian Intelligence features add AI-powered page summarisation, content generation, and question-answering — allowing team members to query the knowledge base in natural language.
Key Features
- Team Wiki & Pages: Hierarchical page structure for organising company knowledge — spaces for teams, sections for topics, pages for content.
- Rich Content Editor: Block-based editor supporting tables, code blocks, images, embeds, macros, and dynamic content like Jira issue lists.
- Jira Integration: Native two-way integration with Jira — embed live issue lists, link pages to epics, and create Jira tickets from Confluence pages.
- Templates Library: Hundreds of pre-built templates for meeting notes, product specs, runbooks, retrospectives, and business documents.
- Atlassian Intelligence: AI-powered page summarisation, content generation, and natural language search across the entire Confluence knowledge base.
Best For
Technology organisations and RevOps teams embedded in the Atlassian ecosystem that need a robust knowledge management and process documentation platform — particularly those already using Jira for project tracking.
Pricing
Free (up to 10 users). Standard: $5.16/user/month. Premium: $9.73/user/month. Enterprise: custom.
Key Integrations
Jira, Slack, Microsoft Teams, Google Drive, Trello, GitHub, Figma, Lucidchart, Miro, Zoom
Pros
- Deep Jira integration makes it the natural documentation layer for Atlassian-stack teams
- Mature template library covers almost every documentation use case
- Atlassian Intelligence adds AI summarisation and Q&A to the knowledge base
- Affordable pricing — especially for teams already paying for Jira
Cons
- UI feels dated compared to modern documentation tools like Notion
- Search quality has historically been weak — improved but still a pain point
- Less flexible than Notion for non-documentation use cases like databases and project tracking
