CloudTalk is a cloud-based call centre and sales dialling platform designed for sales and customer support teams that need a feature-rich, CRM-integrated phone system at a competitive price — with international calling capabilities, smart dialling features, and built-in analytics. It is particularly popular with European sales teams and companies with global calling requirements.
Product Overview
CloudTalk's value proposition is enterprise-grade call centre functionality at a mid-market price point. Its Smart Dialler automatically works through call queues without manual dialling, while the Power Dialler adds multi-line capability for higher-volume outbound campaigns. CloudTalk's CRM integrations go beyond simple call logging: its Click-to-Call feature dials directly from Salesforce or HubSpot contact records, the call is logged automatically with recording and transcript, and CloudTalk's sentiment analysis tags the call outcome for reporting. For international operations, CloudTalk provides local phone numbers in 160+ countries — allowing teams to display a local number when calling prospects internationally, which significantly improves answer rates. Its real-time analytics dashboard gives managers visibility into call queue length, agent availability, average wait time, and call outcomes — with historical reporting for team performance management.
Key Features
- Smart Dialler & Power Dialler: Automated call queue dialling from sequential Smart Dialler to multi-line Power Dialler — choose the right intensity for your workflow.
- Local Numbers in 160+ Countries: Display a local number when calling internationally — improve answer rates for global outbound campaigns.
- CRM Click-to-Call: Dial directly from Salesforce or HubSpot contact records — calls logged automatically with recording, transcript, and outcome.
- Real-Time Analytics: Live dashboard showing queue length, agent availability, and call outcomes — manage team performance in real time.
- Call Routing & IVR: Intelligent inbound call routing with IVR menus and business hours rules — ensure every call reaches the right agent.
Best For
Sales and customer support teams — particularly in Europe — that need a feature-rich, CRM-integrated cloud phone system with international calling capabilities and competitive pricing.
Pricing
Starter: $25/user/month. Essential: $30/user/month. Expert: $50/user/month. Custom: enterprise. Free trial available.
Key Integrations
Salesforce, HubSpot, Pipedrive, Zoho CRM, Freshdesk, Zendesk, Intercom, Slack, Zapier, Outreach
Pros
- Local numbers in 160+ countries — strongest international calling coverage in the mid-market dialler category
- Competitive pricing vs. RingCentral and Aircall for equivalent feature sets
- CRM integrations include automatic call logging without manual data entry
- Strong European data residency and GDPR compliance for EU-based teams
Cons
- Power Dialler is sequential, not parallel — less call volume efficiency than Orum or Nooks for high-volume SDR teams
- AI coaching and conversation intelligence less developed than Dialpad or JustCall AI
- Less brand recognition in North America — fewer integrations with US-centric sales tools
