ChurnZero is a real-time customer success platform built to help SaaS companies reduce churn and grow net revenue retention. It is positioned as a more accessible alternative to Gainsight, with strong automation capabilities and a reputation for fast implementation.
Product Overview
ChurnZero's real-time data processing means health scores and alerts update the moment customer behaviour changes — not in nightly batches. Its Journeys feature automates the customer lifecycle from onboarding through renewal, while Command Center gives CSMs a prioritised daily to-do list.
Key Features
- Real-time Health Scores: Health scores that update in real time as customer behaviour and product usage change.
- Journeys: Automated customer lifecycle sequences for onboarding, QBRs, and renewals.
- Command Center: Prioritised CSM task list showing the most at-risk accounts each day.
- In-app Engagement: Deliver targeted in-app messages, walkthroughs, and surveys to specific user segments.
- NPS & CSAT: Built-in survey tools with automated follow-up workflows based on responses.
Best For
Mid-market SaaS companies with growing CS teams that want powerful automation and real-time signals without Gainsight's complexity and cost.
Pricing
Custom pricing — based on tracked customer count. Typically more accessible than Gainsight.
Key Integrations
Salesforce, HubSpot, Zendesk, Intercom, Segment, Mixpanel, Slack
Pros
- Real-time data processing
- Faster to implement than Gainsight
- Strong automation capabilities
- Good CS-specific reporting
Cons
- Less mature than Gainsight for very large enterprises
- Some features still developing
- Limited BI customisation
