Aircall is a cloud-based business phone system designed for sales and customer support teams, replacing traditional PBX infrastructure with a flexible, CRM-integrated calling platform accessible from any device. It gives revenue teams real-time call analytics, automatic CRM logging, and coaching tools without the complexity of legacy telecoms infrastructure.
Product Overview
Aircall's core value for sales teams is its deep CRM integration: every inbound and outbound call is automatically logged to Salesforce or HubSpot with call duration, recording, and notes — eliminating the manual logging that erodes CRM data quality in high-volume calling environments. Its Power Dialer enables SDRs to work through call lists automatically, launching the next call as soon as the previous one ends without manual dialling. Live monitoring allows managers to listen to calls in real time and whisper coaching notes to reps without the prospect hearing — particularly valuable for onboarding new SDRs. Aircall's analytics dashboard tracks call volume, connection rates, average handle time, and missed call rates by rep, team, and time period — giving revenue operations teams the data to optimise outbound calling performance.
Key Features
- CRM Auto-Logging: Automatically log every call to Salesforce, HubSpot, or Pipedrive — duration, recording, notes, and disposition without manual entry.
- Power Dialer: Work through call lists automatically — launch the next call immediately after each conversation ends to maximise connect rates.
- Live Call Monitoring & Whisper: Managers listen to live calls and coach reps via whisper — without the prospect hearing the coaching.
- Call Analytics: Track volume, connection rates, handle time, and missed calls by rep and team — optimise outbound performance with data.
- IVR & Call Routing: Intelligent call routing with IVR menus, business hours rules, and queue management for inbound call handling.
Best For
Sales and customer success teams that make high volumes of outbound calls and want a cloud phone system that integrates natively with their CRM — eliminating manual call logging and enabling manager coaching.
Pricing
Essentials: $30/user/month. Professional: $50/user/month. Custom: enterprise. Free trial available.
Key Integrations
Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, Slack, Outreach, Salesloft, Zapier, Monday.com
Pros
- Deep CRM auto-logging eliminates manual call data entry completely
- Power Dialer maximises SDR connect rates and daily call volume
- Whisper coaching enables real-time manager coaching without interrupting the call
- Easy setup — live in hours without telecoms infrastructure
Cons
- Parallel dialling (calling multiple numbers simultaneously) not available — available in Orum
- Call quality can vary by region compared to traditional telephony providers
- Analytics depth is less than dedicated sales intelligence tools like Gong
