RingOver is a cloud-based business phone and communication platform that provides VoIP calling, SMS, video, and team messaging in a single application. Designed for sales and customer support teams, RingOver includes a built-in power dialer, CRM integration, and call analytics to improve rep productivity.
Product Overview
RingOver enables teams to call, text, and collaborate from a single interface on desktop or mobile. Its power dialer automates outbound dialing sequences, while its CRM sync logs every call and SMS interaction automatically. Conversation intelligence features provide post-call summaries and talk ratio analysis to help managers coach their teams.
Key Features
- Cloud VoIP: Unlimited calling with local presence numbers in 100+ countries, voicemail, and call recording.
- Power Dialer: Automates outbound dialing from contact lists with automatic next-call transitions and disposition logging.
- SMS & Messaging: Two-way SMS and team messaging alongside voice calling in a unified inbox.
- CRM Sync: Automatically logs calls, SMS, and recordings to Salesforce, HubSpot, Pipedrive, and other CRMs.
- Conversation Intelligence: AI-powered call summaries, sentiment analysis, and talk-ratio analytics for rep coaching.
Best For
SMB and mid-market sales and customer support teams that need an affordable, full-featured cloud phone system with built-in dialing automation and CRM integration.
Pricing
SMART plan from $21/user/month. BUSINESS from $44/user/month. ADVANCED from $54/user/month.
Key Integrations
Salesforce, HubSpot, Pipedrive, Zoho CRM, Freshsales, Zendesk, Intercom
Pros
- All-in-one phone, SMS, video, and messaging in a single platform
- Competitive pricing with international calling capabilities
- Conversation intelligence adds coaching value beyond basic dialing
Cons
- Enterprise features require higher-tier plans
- Less brand recognition than Aircall or Dialpad in the cloud phone market
RevOps Jobs-to-Be-Done
- Cloud-Based Calling for Distributed Sales Teams — Provision local and international virtual phone numbers across 100+ countries, enabling distributed SDR teams to call with local caller IDs that improve answer rates in each market. KPI: 35–50% higher call answer rates with local number presentation vs. foreign numbers
- CRM-Integrated Call Logging and Recording — Every call automatically logged to CRM (HubSpot, Salesforce, Pipedrive) with call duration, outcome, and optional recording link — eliminating manual call logging from the SDR workflow. KPI: 95%+ CRM call coverage vs. 40–60% with manual logging
- Sales Coaching via Call Recording and Transcription — Managers access AI-transcribed call recordings filtered by rep, keyword, or outcome, enabling structured coaching sessions based on real call data rather than self-reporting. KPI: 25% improvement in call-to-connect ratio within 60 days of structured coaching
How It Fits Your Stack
Primary system of record: HubSpot, Salesforce, or Pipedrive — Ringover has native bidirectional integrations
Key integrations: HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, Slack, Intercom
Data flows: Call placed from Ringover → auto-logged to CRM with outcome → recording and transcript stored and linked to contact record
Security & Compliance
- SSO / SAML: Google SSO, SAML
- RBAC / permissions: Yes
- Audit logs: Yes
- Certifications: ISO 27001, GDPR
- Data residency: EU
Implementation & Ownership
- Time to first value: 1–2 days — number provisioning and CRM integration; calling live same day
- Implementation complexity: Low
- Typical owners: Sales Operations, SDR Manager, IT/Telecom
Strong choice for European sales teams; supports local PSTN in 100+ countries; includes built-in SMS for follow-up after calls
Proof & Buyer Signals
Ratings: G2: 4.6/5 (350+ reviews); Capterra: 4.6/5 (300+ reviews)
What buyers praise:
- Local number coverage
- CRM integration reliability
- Easy setup
- Good call quality
Common complaints:
- Mobile app can be unstable
- Advanced analytics require higher tiers
- Support response slower on weekends
Often Compared With
- Aircall — Aircall has a stronger partner ecosystem and US market focus; Ringover leads on international coverage and EU data residency
- Dialpad — Dialpad has stronger AI transcription and coaching features; Ringover is better for international calling coverage and CRM integration simplicity
- CloudTalk — Both are cloud calling platforms with CRM integration; Ringover has broader international number coverage; CloudTalk has deeper call center features
